Frequently Asked Questions

Shop Information

  • You can buy our spirits direct online in our shop.  You can also find our spirits through other online stockists, such as Master of Malt, Amazon and The Gin Stall.

    If our drinks aren’t available in your local then give your barman a nudge and suggest that they give us a try!

  • We are incredibly proud of our links with The Gorilla Organization and the fantastic work they do to protect the endangered Mountain Gorillas.  10% of profits from every bottle of Gorilla Spirits sold is donated to the charity.  For further information on our commitment to them click here.

    For further information on The Gorilla Organization please click here.

  • There are a number of great local retailers that stock our range, such as the Caviste Wine and Gin Emporium at Newlyns, North Warnborough, or the Upton Grey Village Store, just down the road from us.

  • We aim to dispatch all orders within 2-3 working days. Please allow up to 7 working days for delivery once your order has been dispatched. All orders are dispatched with Royal Mail or Parcelforce, depending on the size of the order.

    Due to a high volume of orders during the festive period, please allow a few extra days for your order to arrive. Orders must be placed by Wednesday 16th December for delivery in time for Christmas. 

  • Currently we can only deliver to UK addresses.

  • Free delivery is available to the UK when you spend over £100.

    Due to the extra processing required the Silverback Gin & Adoption Bundle is excluded from free shipping.

  • We do not have a collection facility at our distillery. If you are local we always recommend visiting one of our stockists, such as the Caviste Wine and Gin Emporium at Newlyns, North Warnborough, or the Upton Grey Village Store, just down the road from us. A full retailer list is available on the Gorilla Spirits App.

  • If you have any queries or issues with your order please email us

  • We will refund the full value of any product(s) purchased, provided the conditions below are met:

    1) You have contacted us to request a refund within 14 days of the date on which the goods were delivered.

    2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.

    If you wish to return your order please email so that we can process your request.

    PLEASE NOTE. We will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. When returning goods to us, you are responsible for ensuring that the return is made using a suitable postal/courier service and that your goods are insured appropriately. We cannot accept liability for any goods you return to us which are lost or damaged in transit by your postal/courier service.

    Read more about our refunds and cancellation policy here.

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