Frequently Asked Questions

Shop Information

  • You can buy our spirits direct online in our shop or check out our retailer map on the Gorilla Spirits App. You can also find our spirits through other online stockists, such as Master of Malt, Amazon and The Gin Stall.

    If our drinks aren’t available in your local then give your barman a nudge and suggest that they give us a try!

  • Our little distillery is a very busy place, with production running all day, seven days a week. We love giving people a behind the scenes look at the action, so we’ve very happy to welcome visitors on tours, but it does mean that unfortunately we can’t allow the public access unless they are on a booked tour.

  • There are a number of great local retailers that stock our range, such as the Caviste Wine and Gin Emporium at Newlyns, North Warnborough, or the Upton Grey Village Store, just down the road from us. A full retailer list is available on the Gorilla Spirits App, however we do not have a shop at our distillery.

  • We aim to dispatch all orders within 2-3 working days. Please allow up to 7 working days for delivery once your order has been dispatched. All orders are dispatched with Royal Mail or Parcelforce, depending on the size of the order.

    Due to a high volume of orders during the festive period, please allow a few extra days for your order to arrive. Orders must be placed by Wednesday 16th December for delivery in time for Christmas. 

  • Currently we can only deliver to UK addresses.

  • Free delivery is available to the UK when you spend over £50. Just enter the code ‘FREESHIP50’ at the checkout.

    Due to the extra processing required the Silverback Gin & Adoption Bundle is excluded from free shipping.

  • We do not have a collection facility at our distillery. If you are local we always recommend visiting one of our stockists, such as the Caviste Wine and Gin Emporium at Newlyns, North Warnborough, or the Upton Grey Village Store, just down the road from us. A full retailer list is available on the Gorilla Spirits App.

  • If you have any queries or issues with your order please email us info@gorillaspirits.co.uk.

  • We will refund the full value of any product(s) purchased, provided the conditions below are met:

    1) You have contacted us to request a refund within 14 days of the date on which the goods were delivered.

    2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.

    If you wish to return your order please email info@gorillaspirits.co.uk so that we can process your request.

    PLEASE NOTE. We will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. When returning goods to us, you are responsible for ensuring that the return is made using a suitable postal/courier service and that your goods are insured appropriately. We cannot accept liability for any goods you return to us which are lost or damaged in transit by your postal/courier service.

    Read more about our refunds and cancellation policy here.

Experiences Information

Our distillery experiences are a fantastic way to spend some time, whether it’s a tour and tasting session or an afternoon distilling your own gin.

Additionally, our stunning distillery is available for private tours, cocktail masterclasses and gin school bookings. So, if you have a group of 10 or more friends, family, employees or colleagues and are looking for something exciting and different to do then give us a call to discuss how Gorilla Spirits Co. can help you curate the perfect private event: 01420 446 175. Alternatively, you can e-mail us at: info@gorillaspirits.co.uk

Our distillery is nestled away in the beautiful Hampshire village of Upton Grey. Get directions to the distillery.

Please Note
Our experiences are intended for adults only. We operate a Challenge 25 scheme and may request proof of age from visitors in line with our Alcohol Sales policy. All distillery experiences bookings are subject to our Booking Conditions.

Visitor Information

The distillery is based in a rural location so please ensure you arrive a few minutes early. If you’re coming for a tour then please wrap up warm if it is cold out, and wear sensible shoes (no heels, no open toe shoes etc).

Information for Drivers

As we are based in the rural countryside we appreciate there may have to be a designated driver in your group. We take our responsibility towards your safety on the roads, and the safety of the public, very seriously, so unfortunately the driver will not be able to take part in any tasting sessions but we will of course provide them with a non-alcoholic drink.

There is plenty of parking on site.  We’re also happy to recommend local taxi companies so that everyone in the group can enjoy the experience fully.

Food, Drink and Accommodation

We don’t have a restaurant or food available to purchase on site so if you’re looking for somewhere to go before or after your visit then we’re pleased to recommend some fantastical local places.  If you are planning to eat then we recommend you call them in advance to book as they are very popular destinations.

For a fantastic local pub:
The Hoddington Arms, Upton Grey – 01256 862371
The Fur and Feathers, Herriard – 01256 510510

FAQ

  • Simply visit our Distillery Experiences page and choose your experience.  Enter the number of tickets, select the date and time you require (dates in green are available) and click book now.  Go to your basket and checkout by filling in your details and the credit/debit card section.  You will receive a confirmation of your booking by email.

  • Simply visit our Distillery Experiences page and choose your experience.  Enter the number of tickets, select the date and time you require (dates in green are available) and click book now.  Go to your basket and enter the card number in the Gift Card/Promotion box.  Click to apply the code and proceed to the checkout.  You will receive a confirmation of your booking by email.

  • We process all gift card orders within 5 working days of receiving the order.  Gift cards are sent out via First Class post as soon as they have been processed.

  • All gift cards are valid for 12 months from the date of purchase.

  • Absolutely!  Simply visit our Distillery Experiences page and select Gin School.  Choose either 2 Adult Tickets or a Ticket for 2 Adults, select the date and time you require (dates in green are available) and click book now.  Go to your basket and enter the card number in the Gift Card/Promotion box.  Click to apply the code and proceed to the checkout. You can then pay the outstanding balance by debit or credit card. You will receive a confirmation of your booking by email.

  • Unfortunately not at the distillery.  We only allow those who have booked onto an experience to come into the building.  We have a lovely pub in the village, The Hoddington Arms, which is open all day and the towns of Basingstoke and Odiham are just a few miles away.

  • A ticket for 2 entitles 2 people to share a place at gin school.  You will share a mini copper pot still and will create 1 x 70cl bottle of gin to take away with you.   (Obviously we will change this if we can alter the ticket names).

  • We are based in the beautiful village of Upton Grey in Hampshire situated between Odiham, Alton and Basingstoke.  The full address of the distillery is: The Workshop, Manor Farm Yard, Upton Grey, Hampshire. RG25 2RQ

  • Yes we have ample on-site parking, please use the designated customer parking space and double park as necessary.

  • We offer all drivers, or those who don’t wish to drink, a suitable alternative soft drink so they won’t miss out on the experience.

  • The nearest stations are Hook (11 minutes by taxi), Basingstoke (15 minutes by taxi) and Alton (18 minutes by taxi)

  • A Distillery Tour and Tasting takes about 1.5 hours.  Cocktail Masterclasses are about 2.5 hours and Gin School is about 3.5 hours.

  • All our experiences take place at our working distillery where there are no lift facilities.  If you require disabled access please contact us before making a booking on either +44(0)1420 446175 or at info@gorillaspirits.co.uk.  We will do our best to accommodate you but this cannot be guaranteed.

  • If you’re looking for somewhere to go before or after your visit we’re pleased to recommend some fantastical local places for you to eat or drink.

    The Hoddington Arms, Upton Grey – 01256 862371, serving great drinks and food www.hoddingtonarms.co.uk
    The Fur and Feathers, Herriard – 01256 510510, just a few miles and around 8 minutes’ drive from the distillery, serving great drinks and food www.theherriardinn.co.uk

    Please contact them to book before you arrive as they are very popular!

     

  • If you wish to re-schedule your experience, we require a minimum of 21 days notice prior to your booked date. We will do our best to accommodate your request but cannot guarantee availability on your chosen date.  If you wish to reschedule within 21 days we will charge a 25% re-scheduling fee (or 50% within 7 days of your booking).

     

    Please also note, that to make your visit the best it can be we do need a minimum number of guests to run some of our experiences.  If we haven’t reached that minimum 7 days before your booking we may re-arrange your visit.

  • If, in the unlikely event, you wish to cancel your experience, we require a minimum of 21 days notice prior to your booked date for a full refund.  Cancellations made within 21 days will be charged at 50% and cancellations within 7 days of your booking will be charged in full.

  • Yes we do.  If you would like to find out more about group bookings and discounts for our experiences, then please contact us by emailing info@gorillaspirits.co.uk or calling on +44(0)1420 446175.

  • Absolutely, our stunning distillery is available for private tours, cocktail masterclasses and gin school.  If you have a group of friends, family, employees or colleagues and are looking for something exciting and different to do please contact us by emailing info@gorillaspirits.co.uk or calling on +44(0)1420 446175.

  • Please see our website for available dates.

  • We are sorry but we do not allow anyone under the age of 18 on site.  Experiences take place in our working distillery and are intended for adults only. We operate a Challenge 25 scheme and may request proof of age from visitors in line with our Alcohol Sales policy.

  • We do not allow dogs on site and since there are no shaded parking areas we ask that you leave your pooch at home. This also applies to cats, rabbits, tortoises, llamas, snakes or other pets.

  • We encourage you to take photographs in the gin school and bar areas and we love to see your pictures on Facebook or Instagram so don’t forget to tag us @gorillaspirits!  There may be some restrictions and your tour guide will advise you on the day if you will be permitted to take photographs in our Still Room as this is an area where safety is of paramount importance.

  • We are incredibly proud of our links with The Gorilla Organization and the fantastic work they do to protect the endangered Mountain Gorillas.  £1 from every bottle of Gorilla Spirits sold is donated to the charity.  For further information on our commitment to them click here.  For further information on The Gorilla Organization please click here.

  • Those attending a distillery experience do have the opportunity to pick up some of our award-winning products as well as other souvenirs of their visit.  We are not open to passing traffic however, and suggest you visit the Upton Grey Village Store that stocks our full range.

  • Connect with us on: Facebook, Instagram, Twitter and TripAdvisor

If you have any other queries please drop us an email at info@gorillaspirits.co.uk and we’ll get back to you as soon as we can!

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