Experiences Booking Conditions

Important information about conditions of booking experiences at our Hampshire distillery

Re-scheduling policy

If you wish to re-schedule your experience, we require a minimum of 21 days notice prior to your booked date. We will do our best to accommodate your request but cannot guarantee availability on your chosen date.  If you wish to reschedule within 21 days we will charge a 25% re-scheduling fee (or 50% within 7 days of your booking).

Minimum booking numbers

Please note, that to make your visit the best it can be we do need a minimum number of guests to run some of our experiences.  If we haven’t reached that minimum 7 days before your booking we may re-arrange your visit. 

Cancellation policy

If, in the unlikely event, you wish to cancel your experience, we require a minimum of 21 days notice prior to your booked date for a full refund.  Cancellations made within 21 days will be charged at 50% and cancellations within 7 days of your booking will be charged in full.

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